Knowledge representation concepts for automated SLA management

Knowledge Representation Concepts for Automated SLA Management

Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-quality commitments based upon pre-defined Service Level Agreements (SLAs) with the service customer. They need to manage, execute and maintain thousands of SLAs for different customers and different types of services, whic...

Automated Reasoning for Relational Probabilistic Knowledge Representation

KReator is a toolbox for representing, learning, and automated reasoning with various approaches combining relational first-order logic with probabilities. We give a brief overview of the KReator system and its automated reasoning facilities. draft – 2010-04-13

Automated SLA Monitoring

SLA monitoring is difficult to automate as it would need precise and unambiguous specification and a customizable engine that collects the right measurement, models the data and evaluates the SLA at certain times or when certain events happen. Also most of the SLA neglect client side measurement or restrict SLAs to measurements based only on server side. In a cross-enterprise scenario like web ...

A General Knowledge Representation Model of Concepts

Knowledge is not a simple concept to define, and although many definitions have been given of it, only a few describe the concept with enough detail to grasp it in practical terms; knowledge is sometimes seen as a thing out in the real word waiting to be uncovered and taken in by the receptive mind; however, knowledge is not a thing to be encountered and taken in, no knowledge can be found in a...

Concepts and Object-Oriented Knowledge Representation